Senior Operations Director

Senior Operations Director – Residential & Supported Living Services
Location: North London (Barnet, Enfield, Finchley, Southgate)
Salary: £65,000 – £70,000 per annum (Depending on Experience)
Type: Full-Time | Permanent | Monday–Friday, 9am–5pm + On-Call
Sponsorship Available

We are recruiting for a dedicated and experienced Senior Operations Director to lead a group of residential and supported living services for adults with learning disabilities and complex needs in North London. The role covers five care settings, including two residential homes (CQC-rated Good) and three supported living services.

This is a hands-on, strategic position where you will be responsible for driving performance, maintaining compliance, and leading service improvements while working closely with senior stakeholders and frontline leaders.

Key Responsibilities

• Provide strategic and operational leadership across five adult care services

• Line-manage two Home Managers and one Deputy Manager (Supported Living)

• Increase occupancy levels and optimise fee structures (£800–900 residential / £600–700 supported)

• Ensure excellent compliance with CQC and regulatory standards

• Embed quality assurance systems and improve documentation processes

• Promote effective multi-disciplinary working within budget

• Develop KPIs and lead a culture of high performance

• Build strong relationships with Local Authorities and key partners

• Act as a visible and values-driven leader for quality and service-user outcomes

About You

We are looking for a Senior Operations Director who has:

• Proven experience managing multiple adult social care settings

• Strong working knowledge of CQC regulations and inspections

• Excellent leadership, people management, and service improvement skills

• Commercial awareness, including budget control and occupancy strategy

• Familiarity with care technology (e.g. Log My Care, MaxTime)

• A proactive and resilient approach to leadership

• A full UK driving licence and access to a car

What We Offer

• Competitive salary: £65,000 – £70,000 (DOE)

• Pension scheme and potential access to private healthcare

• Visa sponsorship for the right candidate

• Support from an established central team (HR, Finance, Clinical)

• Autonomy to shape service delivery and influence group strategy

Success in This Role

Within 6 months:

• Stable management teams and improved supported living occupancy

• Established QA processes and consistent documentation standards

Within 12 months:

• Strong results across key metrics (occupancy, fee generation, compliance)

• Consistent positive feedback from Local Authorities and CQC

• Recognition as a values-led Senior Operations Director with clear service impact

This is an exciting opportunity for a high-performing Senior Operations Director or experienced Paediatric Clinical Lead looking to step into a broader operational role with a market-leading, values-led care provider.

Apply today or contact Ehsan at Leaders in Care on 07533113393 for more information.
REF: LICEA