Quality and Engagement Manager

Feltham, Greater London
£30,000 - £35,000 per annum
Monday to Friday | Quality & Compliance | Extra Care Services

Quality Assurance | Compliance | Customer Engagement | Governance | Social Care

Are you an experienced quality, compliance or care professional looking for a role where you can influence service quality, support operational teams and drive continuous improvement?

We are recruiting for a Quality and Engagement Manager to join a well-established Extra Care service in Feltham, supporting quality, compliance and customer experience across the service.

Package & Benefits

• £30,000 - £35,000 per annum.
• Monday to Friday.
• Full-time permanent role.
• Ongoing training and development.
• Career progression opportunities.
• Occupational sick pay.
• Retail discounts and wellbeing support.
• Enhanced family-friendly benefits.

The Role

As a Quality and Engagement Manager, you will support service quality, regulatory compliance and customer satisfaction across the Extra Care service.

Working closely with operational managers and care teams, you will carry out audits, monitor action plans and support continuous improvement across the service.

Key Responsibilities

• Conduct audits and quality reviews.
• Monitor compliance and action plans.
• Support investigations and service improvements.
• Deliver training and mentoring.
• Manage customer feedback and concerns.
• Support safeguarding and governance.
• Improve customer experience.
• Support operational teams.

About You

• Experience within health and social care.
• Quality, compliance or governance experience.
• Good understanding of CQC and safeguarding.
• Strong communication and organisational skills.
• Confident using Microsoft Office and reporting systems.
• Passionate about quality and person-centred care.

Why Apply?

This Quality and Engagement Manager opportunity offers the chance to influence service quality, support operational teams and develop your career within one of the UK's largest care providers.

If you are interested in applying for this Quality and Engagement Manager position, please click apply or contact Ehsan at Leaders in Care on 07533 113393, quoting the reference number below. An informal, confidential conversation is welcomed.

Reference: LICEA